A seasoned leader with a T-shaped career that’s evolved into a T-shaped discipline:
Brand Experience.
I work at the intersection of analytics, customer insight, and service design; bringing together data, creativity, and operational rigour to create experiences that resonate with customers and drive real value for the business
Co-founded Innocean’s first standalone advisory business, focused on delivering strategic insight and AI-powered tools to medium-sized businesses, transforming underused agency talent into a scalable revenue engine.
Read more...Co-founded and scaled Innocean Australia’s Experience Department into a profitable, strategically integrated function serving Hyundai, Kia, and Genesis with CX, CRM, and analytics solutions.
Read more...A seasoned leader with a T-shaped career that’s evolved into a T-shaped discipline:
Brand Experience.
I work at the intersection of analytics, customer insight, and service design; bringing together data, creativity, and operational rigour to create experiences that resonate with customers and drive real value for the business